Feedback Form

I wish the credit crush would focus its attention on Ryan Air.


By toon ketels - Posted on 27 February 2009

ryanair: Lunatic bloggers can keep the blogosphere

Those aren't my words, nor my wishes for 2009. These words have been left as a comment on a blog highlighting Ryanair's 'polite' reactions when a blogger detected a bug on the Ryanair website.

According to the article, a staff member of Ryanair wrote the following:

"jason! you're an idiot and a liar!! fact is!
"you've opened one session then another and requested a page meant for a different session, you are so stupid you dont even know how you did it! you dont get a free flight, there is no dynamic data to render which is prob why you got 0.00. what self respecting developer uses a crappy CMS such as word press anyway AND puts they're mobile ph number online, i suppose even a prank call is better than nothing on a lonely sat evening!!"

Later on an official statement of 'the friendly company' addmitted that it in fact was a Raynair employee who made the rude comment by saying:

"Ryanair can confirm that a Ryanair staff member did engage in a blog discussion. It is Ryanair policy not to waste time and energy corresponding with idiot bloggers and Ryanair can confirm that it won't be happening again.

"Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel."

All this created other comments on the blog, one remarking the following:

"I’m curious; is defensive aggression something Ryanair provide training in, or is it something they explicitly look for when hiring someone?"

All very hilarious and entertaining! Definitely a good example why companies should formulate guidelines describing how employees should behave while engaging with social media, although in the case of Ryanair, maybe the comments just followed company policy!